Because HealthTeam Advantage denied your request for coverage of (or payment for) a prescription drug, you have the right to ask us for a redetermination (appeal) of our decision. You have 60 days from the date of our Notice of Denial of Medicare Prescription Drug Coverage to ask us for a redetermination.

Expedited appeal requests can be made by phone at 1-844-846-8003.

Who May Make a Request: Your prescriber may ask us for an appeal on your behalf. If you want another individual (such as a family member or friend) to request an appeal for you, that individual must be your representative. Contact us to learn how to name a representative.

We’re committed to providing excellent customer services to our members and their designees. Questions? Call a HealthTeam Advantage Healthcare Concierge at 1-888-965-1965 (TTY 711), seven days a week, between 8 a.m. to 8 p.m. Or, send us an email using the form below.

Let us assist you – We’re here to help.

Remove the clutter and reduce the mail you receive from HealthTeam Advantage.

In an effort to reduce paper and deliver timely and accurate confidential communication to our members, we are making our materials available to you electronically. If you choose, we will securely send our plan materials to your email address instead of your mailbox. It’s easy and will help us reduce our carbon footprint by limiting the materials we print.

Simply complete the form below, click “submit,” and we will make the switch for you.

This option does not apply to all mailings sent to you from HealthTeam Advantage. To protect your personal health information, we will continue to send this material to you via the U.S. Postal Service.

As always, your Healthcare Concierge is ready to assist you.  To make the switch to electronic communications, complete the form below or call your Healthcare Concierge at 1-888-965-1965 (TTY 711).

Lost or damaged HealthTeam Advantage member identification card? Complete the online form below to request a replacement card.

To make a change to your primary care physician on your ID card, please contact your Healthcare Concierge at 1-888-965-1965 or email conciergehta@healthteamadvantage.com

We want to make it easy for our members to learn about ways to be happy and stay healthy. Our monthly newsletter is delivered via email and  includes helpful health and wellness information, along with plan information and updates. Stay tuned to the latest news from HealthTeam Advantage – sign up today by completing the electronic form below

Interested in getting certified to sell HealthTeam Advantage health plans? Just complete and submit the form below:

Need sales material for your next appointment? Let us know what materials you require by completing this online form. We will get back to you to confirm your order!

We value our certified agents & brokers and look forward to assisting you with any questions. Contact your Agent Concierge Team at 855-547-0344 or use the form below to send us an e-mail.

Visit our office Monday through Friday, 8 a.m.-4 p.m. (ET) at 7800 McCloud Road, Suite 100, Greensboro, NC 27409.

Let us assist you – We’re here to help.