Get Information Easily with Our Provider Portal

The Provider Portal allows you and your staff to obtain information without needing to pick up the phone to check the status of claims, verify benefits and eligibility, etc. Here are the types of information you can access via the new portal 24/7:

1. Benefits and eligibility information
2. Claims:
   • Process status
   • Paid status, including the ability to download an Explanation of Payment (EOP) within 2 business days of a check run
3. Provider demographic information:
   • View all providers linked to the Tax Identification Numbers (TINs) in your account
4. All usernames and emails linked to your group’s TIN(s):
   • The assigned administrator of a TIN can create/administer new user accounts under the following roles:
     • Claims User (access to view claims and prior auth requests for assigned TIN)
     • PA User (access to create Prior Auth requests on behalf of the assigned TIN)
5. All available plan information via the Documents section, including but not limited to:
   • Provider Manual
   • Plan Key Contacts
   • Prior Authorization Lists

Accessing the Provider Portal

Bookmark this URL for quick and easy access: https://htaprd-provider.nirvanahealth.com

You can also refer to the Provider Portal User Guide and our Login Guide for guidance, and if you have any questions, your Provider Concierge team is here to help! Please reach out to us via email with your name, group name, TIN, and group/facility NPI so we can:

• • Confirm you do not currently have an account
  • Determine if your TIN has an Administrator (if it does, we will advise you of their name so you can reach out to them for access)
  • Request an account/user role be created for you by submitting the portal enrollment form. This form is required, and your request cannot be completed without submitting.

Please note: Just one user per TIN may be assigned the Administrator role, so be sure that person is the only one requesting this role. The Administrator will be responsible for providing all other users access for your group.

Want to save this information for future reference? Download our Provider Portal Quick Reference Guide.