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For Members

HealthTeam Advantage Members

You’re more than just a HealthTeam Advantage member, you’re part of our family. We call North Carolina home, just like you, and we’re here to help with your healthcare needs.

We’re dedicated to providing our members with the very best customer experience. Simply call your Healthcare Concierge, your single point of contact and trusted partner committed to working with you throughout your entire healthcare experience.

Member Resources

Learn more about our no-cost health and wellness program, Living Plus, designed specifically for our Members.

Please Call on Your Personal Healthcare Concierge for:

  • Assistance finding a primary care provider and help scheduling appointments
  • Answers to plan and benefit questions
  • Help with special healthcare needs
  • Prescription drug assistance
  • Claims questions and billing resolution

Personal Concierge

We’re Here for You

We understand the challenges in choosing a health plan. Our team is also happy to help review your drug list to see what is covered, explain what to expect, and how much it’s going to cost.

We’re here for you. Call us to speak to a local Medicare Expert or schedule an in-person appointment.

Medicare Questions: 866-897-4230 (TTY: 711)

Member Services: 888-965-1965 (TTY: 711)

From 8:00 a.m. to 8:00 p.m. ET, 7 days a week from October 1 through March 31st (except holidays) and Monday to Friday from April 1 through September 30 (except holidays).