As a HealthTeam Advantage member, you have a dedicated, trusted resource who wants to keep you healthy and happy. Please call on your Concierge to:

  • Get personal assistance finding a physician, and scheduling appointments
  • Answer plan and benefit questions
  • Assist with special healthcare needs
  • Prescription drug assistance
  • Address claims questions and billing resolution

As a member of HealthTeam Advantage, you are more than just a member – you are part of our family. Just as it is for you, North Carolina is our home, not just another office location. We are here to assist you with your health care needs. We are dedicated to providing our members with the very best customer experience. Simply call your Healthcare Concierge – your single point of contact and trusted partner committed to working with you throughout your entire healthcare experience. Thank you for trusting us to help you coordinate all your healthcare needs.

2019 Plan Documents

Review plan coverage and benefit information, including summary of benefits, provider/pharmacy directory and prior authorization criteria.

Get Health-Related News & Info


Contact your personal Healthcare Concierge by phone, email or mail:

Phone1-888-965-1965 (TTY: 711), October 1 – March 31, 8 a.m. to 8 p.m. ET, seven days a week or April 1 – September 30, 8 a.m. to 8 p.m. ET, Monday through Friday.

Mail: HealthTeam Advantage

Attn: Healthcare Concierge Department
7800 McCloud Road, Suite 100
Greensboro, NC 27409

Thank you for trusting us to help you coordinate all your healthcare needs.


Members can now access a virtual physician 24 hours a day, 7 days a week at MDLIVE.


We keep our members informed on the latest plan information through our HealthTeam Advantage Member newsletter, member meetings and important plan communication via email/mail:

  • Learn about your plan benefits
  • Renew your plan enrollment
  • Access printable plan information
  • View the updated network of physicians and providers for each plan
  • Look up medication information
  • Contact us by phone, e-mail or mail.