For Members

HealthTeam Advantage Members

As a member of HealthTeam Advantage, you’re more than just a member, you’re part of our family. Just as it is for you, North Carolina is our home, not just another office location. We’re here to help you with your healthcare needs.

We’re dedicated to providing our members with the very best customer experience. Simply call your Healthcare Concierge, your single point of contact and trusted partner committed to working with you throughout your entire healthcare experience.

For more information about OTC benefits, Click Here

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Member Resources

Link to: 2024 Plan Documents

2024 Plan Documents

Review your plan coverage and benefit information.

Link to: 2024 Pharmacy Information

Pharmacy Information

Access information on prescriptions, pharmacies, restrictions, and more.

Link to: Find a Provider

Find a Provider

Find a provider/pharmacy online.

Link to: Wellness Resources

Wellness Resources

Discover our blog posts.

Link to: Local Benefit Center

Local Benefit Center

Visit our Local Benefit Center.

Link to: Member News Archive

Member Newsletters & Alerts

Plan and benefit information, event information and healthcare reminders.

Learn more about our no-cost health and wellness program, Living Plus, designed specifically for our Members.

View Upcoming Events

Printable Form Links:

Your Healthcare concierge can help explain your benefits

Please Call on Your Personal Healthcare Concierge for:

  • Assistance finding a primary care provider and help scheduling appointments
  • Answers to plan and benefit questions
  • Help with special healthcare needs
  • Prescription drug assistance
  • Claims questions and billing resolution

Your Healthcare Concierge is available by
phone, email, or for in-person meetings.

Give Us A Call

Prospective Members | TTY Users
866-897-4230 | 711

Current Members
888-965-1965 | 711

Providers
844-806-8217 (Option 5)

Agent & Brokers
855-547-0344

Prospective and Current Members Call From
October 1 to March 31, 7 days a week
8 AM – 8 PM ET

April 1 to September 30, Monday to Friday
8 AM – 8 PM ET

Providers Call From
Monday to Friday, 8 AM – 5:30 PM ET

Agents & Brokers Call From
Monday to Friday, 8 AM – 5 PM ET

Corporate

300 E. Wendover Ave. Suite 121 Greensboro, NC 27401

Local Benefit Center

5815 Samet Dr. Suite 107 High Point, NC 27265

Stay Connected

Source: U.S. News & World Report's "Best Medicare Advantage Plan Companies of 2023"

HealthTeam Advantage, a product of Care N’ Care Insurance Company of North Carolina, Inc., 
is a PPO and HMO Medicare Advantage plan with a Medicare contract.

Enrollment in HealthTeam Advantage depends on contract renewal. This information is not a complete description of benefits. Call for more information: prospective members call 866-393-3860, HTA PPO members call 888-965-1965, and HTA HMO CSNP members call 888-965-1965 (TTY:711) from October 1–March 31, 8 a.m. to 8 p.m. ET, seven days a week, or April 1–September 30, 8 a.m. to 8 p.m. ET, Monday through Friday. Medicare beneficiaries may also enroll in HealthTeam Advantage through the CMS Medicare Online Enrollment Center located at http://medicare.gov. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change on January 1 of each year. The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Every year, Medicare evaluates plans based on a 5-star rating system.

Page last updated: July 31, 2024

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