HealthTeam Advantage is committed to the health, safety, and well-being of our members, agents, provider partners, and employees. We’re monitoring the coronavirus situation hourly. Stay safe and stay informed about the coronavirus and our efforts.

Update: An Open Letter to Our Members 

For

MEMBERS

For Members

As a HealthTeam Advantage member, you have a dedicated, trusted resource who wants to keep you healthy and happy. Please call on your personal Healthcare Concierge for:

  • Assistance finding a primary care physician or provider and help scheduling appointments
  • Answers to plan and benefit questions
  • Help with special healthcare needs
  • Prescription drug assistance
  • Claims questions and billing resolution

As a member of HealthTeam Advantage, you’re more than just a member, you’re part of our family. Just as it is for you, North Carolina is our home, not just another office location. We’re here to help you with your healthcare needs. We’re dedicated to providing our members with the very best customer experience. Simply call your Healthcare Concierge, your single point of contact and trusted partner committed to working with you throughout your entire healthcare experience. Thank you for trusting us to help you coordinate all your healthcare needs.

2020 Plan Documents

Review plan coverage and benefit information, including summary of benefits, provider/pharmacy directory, and prior authorization criteria.

2020 Pharmacy Information

All drugs on HealthTeam Advantage’s drug list are in one of five or six cost-sharing tiers depending on plan.

Living Plus

Discover our health and wellness program, Living Plus.

Landmark Health

For members with multiple, complex, chronic medical conditions.

Get Health-Related News & Info

CONTACT US

Contact your personal Healthcare Concierge by phone, email or mail:

HealthTeam Advantage (PPO) Members

Emailconciergehta@healthteamadvantage.com

Phone1-888-965-1965 (TTY: 711), October 1 – March 31, 8 a.m. to 8 p.m. ET, seven days a week or April 1 – September 30, 8 a.m. to 8 p.m. ET, Monday through Friday.

Mail: HealthTeam Advantage
Attn: Healthcare Concierge Department
7800 McCloud Road, Suite 100
Greensboro, NC 27409

HealthTeam Advantage Diabetes & Heart Care (HMO CSNP) Members

Emailconciergehta@healthteamadvantage.com

Phone1-833-324-3242 (TTY: 711), October 1 – March 31, 8 a.m. to 8 p.m. ET, seven days a week or April 1 – September 30, 8 a.m. to 8 p.m. ET, Monday through Friday.

Mail: HealthTeam Advantage
Attn: Healthcare Concierge Department
7800 McCloud Road, Suite 100
Greensboro, NC 27409

Thank you for trusting us to help you coordinate all your healthcare needs.

MDLIVE

Members can now access a virtual physician 24 hours a day, 7 days a week at MDLIVE.

NEWSLETTER

We keep our members informed on health and wellness topics and plan information through our HealthTeam Advantage Member newsletter, HealthTeam Connections. The newsletter is sent via email each month and by mail quarterly.

HealthTeam Connections has info about:

  • Healthy lifestyle options
  • Exercise and fitness
  • Getting and staying healthy
  • Medications and immunizations
  • Articles from our Medical Advisors
  • Recipes
  • Plan information, and more