For Providers
Providers
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More Information
You have a dedicated Provider Concierge as a partner to assist with:
- Inquiries on the health plan
- Educational material and resources
- Accessing the authorization portal, Acuity and provider portal HealthAxis
- Office orientations
- Quality/Stars programs
Contact your dedicated Provider Concierge by phone or email:
- Phone: 844-806-8217 (Option 3)
- Email: [email protected]
- We are available Monday through Friday from 8 AM until 5:30 PM
You also have a Provider Support team that is available to assist with:
Benefits & Eligibility:
- Verifying member benefits and eligibility
- Phone: 844-806-8217 (Option 1)
- Email: [email protected]
Claims:
- Status of claims
- Claim reprocessing inquiries
- Payment inquiries
- Phone: 844-806-8217 (Option 2)
- Email: [email protected]
- We are available Monday through Friday from 8 AM until 5:30 PM
Utilization Management:
- Phone: 844-873-2905 8 a.m. to 5 p.m., Monday through Friday and 336-207-2095 after 5 p.m.
- Fax: 844-873-3163
- Provider Portal: https://acuityconnect.conehealth.com/production/
- Mailing Address:
300 E. Wendover Ave. Suite 121 Greensboro, NC 27401