Providers

You have a dedicated Provider Concierge as a partner to assist with:

• Inquiries on the health plan
• Educational material and resources
• Accessing the authorization portal, Acuity and provider portal HealthAxis
• Office orientations
• Quality/Stars programs

Contact your dedicated Provider Concierge by phone or email:

• Phone: 855-218-3334
• Email: [email protected]
• We are available Monday through Friday from 8 AM until 5:30 PM

You also have a Provider Support team that is available to assist with:

Benefits & Eligibility:

• Verifying member benefits and eligibility
  • Phone: 844-806-8217 (Option 1)
  • Email: [email protected]

Claims:

• Status of claims
• Claim reprocessing inquiries
• Payment inquiries
  • Phone: 844-806-8217 (Option 2)
  • Email: [email protected]
  • We are available Monday through Friday from 8 AM until 5:30 PM

Utilization Management:

• Phone: 844-873-2905 8 a.m. to 5 p.m., Monday through Friday and 336-604-1589 after 5 p.m.
• Fax: 844-873-3163
• Provider Portal: https://acuityconnect.conehealth.com/production/
• Mailing Address:
  7800 McCloud Rd, Ste 100  Greensboro, NC 27409