HealthTeam Advantage complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. HealthTeam Advantage does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
HealthTeam Advantage:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact HealthTeam Advantage.
If you believe that HealthTeam Advantage has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance:
By Mail:
HealthTeam Advantage
Attn: Appeals and Grievances
300 E. Wendover Ave. Suite 121
Greensboro, NC 27401
By Phone:
888-965-1965 (TTY 711)
In Person:
Local Benefit Center
5815 Samet Dr. Suite 107
High Point, NC 27265
By Fax:
800-845-4104
You can file a grievance by mail, fax, or in person at our office. If you need help filing a grievance, your HealthTeam Advantage Healthcare Concierge is available to help you by contacting the phone number noted above.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW.
Room 509F, HHH Building
Washington, DC 20201
800-368-1019, 800-537-7697 (TDD).