Nondiscrimination Notice & Accessibility Requirements

HealthTeam Advantage Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. HealthTeam Advantage does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Interpreter services

HealthTeam Advantage has free interpreter services to answer any questions you may have about your health or drug plan. To get an interpreter, call the Customer Service department at 1-877-905-9216 (TTY: 711). Someone who speaks English or another language can help you. This is a free service. Our multi-language insert provides more information.

HealthTeam Advantage Health Plan:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats

Provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you need these services, contact HealthTeam Advantage. If you believe that HealthTeam Advantage has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with HealthTeam Advantage. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, HealthTeam Advantage is available to help you.

By Mail:
HealthTeam Advantage
Attn: Appeals and Grievances
300 E. Wendover Ave. Suite 121
Greensboro, NC 27401

By Phone:
1-888-965-1965, (TTY: 711)

By Fax:
800-845-4104

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Accessibility

English:

ATTENTION: If you speak Spanish or Chinese, language assistance services, free of charge, are available to you. Call 1-877-905-9216 (TTY:711).

Spanish:

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-905-9216 (TTY: 711).

 Chinese:

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-877-905-9216（TTY: 711).