Patient Experience Starts with Every Interaction

The Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey captures members’ experiences with their care and directly impacts Medicare Star Ratings. 

CAHPS reflects how care is delivered, including: 

• Ease of getting appointments and needed care 
• Timeliness of follow-up and communication 
• Provider listening, explanations, and respect 
• Courtesy and helpfulness of office staff 

Small, consistent actions across the care team — providers, front desk, clinical staff — have a meaningful impact on how members respond. 

American Heart Month

Heart disease remains one of the most common chronic conditions among Medicare members. 

Why this matters: Clear communication about cardiovascular risk factors, medications, and lifestyle changes helps members feel informed and supported — key drivers of CAHPS provider communication scores. 

Quick provider reminder: Reinforce heart health conversations using plain language and invite questions to support shared decision-making. 

Age-Related Macular Degeneration & Low Vision Awareness Month

Vision changes can impact independence, medication adherence, and access to care. 

 Why this matters: Members with visual limitations are more likely to report lower satisfaction if communication is rushed or unclear. 

 Quick provider reminder: Slow down, confirm understanding, and consider vision-related barriers when explaining care plans or next steps. 

National Cancer Prevention Month

Prevention and early detection are central to improving long-term outcomes for Medicare members. 

Why this matters: Members report higher satisfaction when providers proactively discuss preventive screenings and clearly explain their importance. 

Quick provider reminder: Take a moment to explain why recommended screenings matter and what members should expect next. 

World Cancer Day – February 4

World Cancer Day highlights the importance of awareness, early detection, and coordinated care. 

Why this matters: Timely referrals, clear follow-up, and compassionate communication during cancer-related discussions strongly influence the member experience. 

Quick provider reminder: Close the loop on referrals and results, and ensure members know who to contact with questions.