We’re here for you.

Personal Healthcare Concierge

As a HealthTeam Advantage member, you have a dedicated, trusted resource who wants to keep you healthy and happy. Our Healthcare Concierges are real people helping real people. They live and work right here in the Triad and are available by email, phone, and even for in-person meetings right here in our Greensboro office.

Please call on your personal Healthcare Concierge for:

  • Assistance finding a primary care provider and help scheduling appointments
  • Answers to plan and benefit questions
  • Help with special healthcare needs
  • Prescription drug assistance
  • Claims questions and billing resolution
View our Healthcare Concierge Brochure
Your Healthcare concierge can help explain your benefits

Contact Us

HealthTeam Advantage (PPO) Members

Phone: 1-888-965-1965 (TTY: 711), October 1 – March 31, 8 a.m. to 8 p.m. ET, seven days a week, or April 1 – September 30, 8 a.m. to 8 p.m. ET, Monday through Friday.

Email: conciergehta@healthteamadvantage.com

Mail: HealthTeam Advantage
Attn: Healthcare Concierge Department
7800 McCloud Road, Suite 100
Greensboro, NC 27409

Prospective Members

Phone: 1-877-905-9216 (TTY: 711), October 1 – March 31, 8 a.m. to 8 p.m. ET, seven days a week, or April 1 – September 30, 8 a.m. to 8 p.m. ET, Monday through Friday.

HealthTeam Advantage Diabetes & Heart Care (HMO CSNP) Members

Phone: 1-833-324-3242 (TTY: 711), October 1 – March 31, 8 a.m. to 8 p.m. ET, seven days a week, or April 1 – September 30, 8 a.m. to 8 p.m. ET, Monday through Friday.

Email: conciergehta@healthteamadvantage.com

Mail: HealthTeam Advantage
Attn: Healthcare Concierge Department
7800 McCloud Road, Suite 100
Greensboro, NC 27409