We’re here for you.

Personal Healthcare Concierge

As a HealthTeam Advantage member, you have a dedicated, trusted resource who wants to keep you healthy and happy. Our Healthcare Concierges are real people helping real people. They live and work right here in the Triad and are available by email, phone, and even for in-person meetings right here in our Greensboro office.

Please call on your personal Healthcare Concierge for:

Assistance finding a primary care provider and help scheduling appointments
Answers to plan and benefit questions
Help with special healthcare needs
Prescription drug assistance
Claims questions and billing resolution

View Our Healthcare Concierge Brochure

A healthcare professional in blue scrubs is sitting and talking with an elderly couple. The man is wearing a pink shirt and glasses, while the woman is in a blue shirt and glasses. They are sitting on a sofa in a well-lit room with large windows in the background.

Contact Us

HealthTeam Advantage (PPO) Members

Phone: 1-888-965-1965 (TTY: 711), October 1 – March 31, 8 a.m. to 8 p.m. ET, seven days a week, or April 1 – September 30, 8 a.m. to 8 p.m. ET, Monday through Friday.

Email: [email protected]

Mail: HealthTeam Advantage
Attn: Healthcare Concierge Department
300 E. Wendover Ave. Suite 121
Greensboro, NC 27401

Prospective Members

Phone: 1-877-905-9216 (TTY: 711), October 1 – March 31, 8 a.m. to 8 p.m. ET, seven days a week, or April 1 – September 30, 8 a.m. to 8 p.m. ET, Monday through Friday.

HealthTeam Advantage Diabetes & Heart Care (HMO CSNP) Members

Phone: 1-888-965-1965 (TTY: 711), October 1 – March 31, 8 a.m. to 8 p.m. ET, seven days a week, or April 1 – September 30, 8 a.m. to 8 p.m. ET, Monday through Friday.

Email: conciergehta@htanc .com

Mail: HealthTeam Advantage
Attn: Healthcare Concierge Department
300 E. Wendover Ave. Suite 121
Greensboro, NC 27401

Give Us A Call

Prospective Members | TTY Users
866-897-4230 | 711

Current Members
888-965-1965 | 711

Providers
844-806-8217 (Option 5)

Agent & Brokers
855-547-0344

Prospective and Current Members Call From
October 1 to March 31, 7 days a week
8 AM – 8 PM ET

April 1 to September 30, Monday to Friday
8 AM – 8 PM ET

Providers Call From
Monday to Friday, 8 AM – 5:30 PM ET

Agents & Brokers Call From
Monday to Friday, 8 AM – 5 PM ET

Corporate

300 E. Wendover Ave. Suite 121 Greensboro, NC 27401

Local Benefit Center

5815 Samet Dr. Suite 107 High Point, NC 27265

Enrollment in HealthTeam Advantage depends on contract renewal. This information is not a complete description of benefits. Call for more information: prospective members call 866-393-3860, HTA PPO members call 888-965-1965, and HTA HMO CSNP members call 888-965-1965 (TTY:711) from October 1–March 31, 8 a.m. to 8 p.m. ET, seven days a week, or April 1–September 30, 8 a.m. to 8 p.m. ET, Monday through Friday. Medicare beneficiaries may also enroll in HealthTeam Advantage through the CMS Medicare Online Enrollment Center located at http://medicare.gov. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change on January 1 of each year. The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Every year, Medicare evaluates plans based on a 5-star rating system.