For Providers

Frequently Asked Questions

View Claims Information here.

Visit the Provider Portal or call 844-806-8217 (option 2).

Changes must be submitted in writing along with an updated W9. Changes can be sent via email to your Provider Concierge or made via the online Provider Update Form.

Phone: 844-806-8217 (option 3)
Fax: 844-873-3163

You can verify member benefits and eligibility by phone, 844-806-8217 (option 1), by Provider Portal, or by email, [email protected].

You can check your status by searching our online provider directory or by calling 844-806-8217 (option 5).

You can request to join our network by completing the online Join Our Network form.

Yes! Our dental benefit is administered by Dominion Dental Services, Inc., and our vision benefit is administered by VSP.  Please see the Evidence of Coverage for full details.

Contact Provider Concierge via phone, 844-806-8217 (option 5), or via email: [email protected].

The HealthTeam Advantage Diabetes & Heart Care (HMO C-SNP) is a Health Maintenance Organization (HMO) Chronic Special Needs Plan (C-SNP) available to Medicare beneficiaries who reside in Alamance, Davidson, Davie, Forsyth, Guilford, Randolph, and Rockingham counties. To enroll in this plan, the beneficiaries must have diabetes and/or chronic heart failure (CHF) verified by their provider.

To complete enrollment in the Chronic Special Needs Plan, your patient must prove they have a qualifying condition of Diabetes or Chronic Heart Failure. HealthTeam Advantage will need to obtain verbal or written attestation from you within the enrollee’s first 30 days of effective coverage to prove that the enrollee has been diagnosed with one of the qualifying conditions in order to remain covered by the Chronic Special Needs Plan. This attestation can be obtained verbally on a recorded phone line or by faxing a completed attestation form. If we are unable to obtain the attestation verbally or in writing within 30 days of the effective date of coverage, a disenrollment from the plan will occur.

When your office receives attestation forms, act immediately to keep your patients enrolled in the HealthTeam Advantage Diabetes & Heart Care plan.

For more information about this plan, email your Provider Concierge or call 844-806-8217 (option 5). To keep your patients enrolled, please complete the Provider C-SNP Verification Form.