We realize that your time and money are valuable. Beacon Health Solutions, the third-party administrator for HealthTeam Advantage beginning 7/5/18, offers electronic funds transfer (EFT) for claims payment. This is a convenient, cost-effective alternative to receiving your payments through the mail. Enrollment is required. Failure to enroll in our EFT program will default all payments to be issued via paper check.
Alternatively, you may also download, print and mail this form.
Completed paper forms may be returned via fax to 813-513-7326 or mailed to:
HealthTeam Advantage PO BOX 25098 Tampa, FL 33622
Pre-Authorization & UM Referral Submissions
HealthTeam Advantage’s (HTA) Utilization Management and Pre-Authorizations are coordinated by Triad HealthCare Network Utilization Management (THN-UM).
In-network providers are able to request access to the Acuity Connect Portal. Unfortunately, we are unable to accept out-of-network provider requests for portal access at this time.
Follow the instructions below to register for access:
Step 1: Complete the below form.
Step 2: Once the form is submitted, it is reviewed by provider concierge. If you are an in network provider, you will be sent a link to a training module.
Step 3: Complete the training module and required credentials. Once completed, you will receive an email invitation within 2-5 business days.
Step 4: You will receive an email invitation to the THN-UM Acuity Connect Portal. Once you complete the new login process, you will have access to the portal.
2019 Prior Authorization List:
HealthTeam Advantage recognizes the hard work done by physicians and their staff in obtaining authorizations for our Medicare Advantage patients. We are working to further simplify the process, while ensuring patients receive the right care, at the right time, in the right setting. HTA has greatly reduced the number of procedures that require prior authorization. Over 2,000 codes have been removed. Important information is included in the letter found on this link.
The list below outlines services and medications for which prior authorization in 2020 is required for HealthTeam Advantage members. Please review the key information at the top of the list for important information before submitting a prior authorization request.
If you do not have access to the portal, please print and complete the applicable prior authorization form found below. Important reminder: the form must be complete and include clinicals to support medical necessity. If you have any questions or to verify if a procedure requires prior authorization, please contact our intake team at: 844-873-2905 8 AM to 5 PM M-F and 336-604-1589 after 5 PM.
Please allow eight to ten (8-10) days turn-around time for processing. Note, per CMS the standard turn-around time is fourteen (14) days.
Network Status can be viewed on our online provider directory at our website www.healthteamadvantage.com search and then selecting “Find a Provider”, or by calling 336-663-5340.
The Member ID card has a separate phone number for Dental, Vision, and Hearing. Is that the number I call for those benefits?
The phone number on the ID card is for Members who have the supplemental combination rider, which is for dental, vision, and hearing OR for Members who have the supplemental dental rider only. If they did not enroll for either supplemental rider, call the benefits and eligibility line.
Who do I contact if I have questions about my contract or need a copy of my contract?
Dispute: A dispute occurs when a contract provider disagrees with payment from the plan. It involves issues that have occurred after services have been rendered. This can include a review of the claim allowed amounts, the amount paid, denials, etc. The dispute is the only option available to contracted providers.
Appeal: An appeal is a formal request from a non- contracted provider requesting a review of a previous claim decision resulting in a denial by the plan that results in zero payment made to the non-contracted provider. The denial can happen on the entire claim, or on a line item. Appeal rights are only available to non-contracted providers. For more information on this process, click here.
Who Can Submit a Dispute?
A contracted provider with HealthTeam Advantage/Teal Premier has the right to dispute claims processing and payments
All disputes must be filed with 120 days from the claims adjudication date on the Explanation of Payment (EOP) to submit a dispute
When Should You Submit a Dispute?
You should submit a dispute when you believe a claim was paid incorrectly. The situation for reprocessing includes, but is not limited to:
Amount paid is different than what the provider expected
The claim was filed in a timely manner and the provider has proof
The claim was denied for no authorization when the provider has an authorization number
All supporting documentation such as medical records and provider statement support claims payment
How to Submit a Dispute
Send a dispute letter that includes the following:
Provider Tax ID
Date of Service
A detailed explanation of the dispute and supporting documentation
HealthTeam Advantage, a product of Care N’ Care Insurance Company of North Carolina, Inc., is a Medicare Advantage organization with a Medicare contract. Enrollment in HealthTeam Advantage depends on contract renewal. You must continue to pay your Medicare Part B premium. This information is not a complete description of benefits. Contact the plan for more information. Certain plan materials are also available in large print and braille for individuals who need accommodations. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change on January 1 of each year. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.
HealthTeam Advantage, 7800 McCloud Road, Suite 100, Greensboro, NC 27409.
To learn more, please call 1-877-905-9216 (TTY: 711) from October 1 – March 31, 8 a.m. to 8 p.m. ET, seven days a week, or April 1 – September 30, 8 a.m. to 8 p.m. ET, Monday through Friday.