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Healthcare Concierge Corner Pt. 1

What is a Healthcare Concierge (HCC)?

Most companies call what we do ‘customer service.’ But we think at this point in life you’ve earned something better than customer service. Our healthcare concierges are your single point of contact and trusted partner dedicated to working with every aspect of your healthcare needs. They advocate for you beyond just your health plan.

They can help with:

  • Finding a primary care provider and setting an appointment
  • All plan & benefit questions
  • Replacement of lost ID cards
  • Pending claims or account status
  • Prescription drug coverage
  • Resources and referrals for all healthcare needs

They’re a phone call or click away. PPO members call 888-965-1965. HMO CSNP members call 888-965-1965 (TTY: 711) Email your HTA Concierge.

Did You Know?

HealthTeam Advantage makes it easy for you to locate a participating provider. The steps are easy as 1,2,3.

1. Visit
2. Select Find a Provider
3. Search by provider name, provider type, or multiple specialties

You can even select mile radius and zip code to find providers in the location you prefer. Need help? Contact your healthcare concierge.

Benefit Highlight

“Do something today that your future self will thank you for,” — Sean Patrick Flanery, American author

The weather is warming up! You can make the most of your fitness benefit—for free!

To help members stay safe and healthy, HealthTeam Advantage offers SilverSneakers® at no additional cost. SilverSneakers is a health and wellness resource designed specifically for seniors. The program is designed to help you get active, stay connected, and take control of your mental and physical health. It includes membership to thousands of participating locations, SilverSneakers LIVE classes and workshops, hundreds of nutrition and workout videos on SilverSneakers On-Demand, a supportive community, and much more. You can even join community classes hosted outside of a gym or facility, online or in-person.

You can verify your eligibility online or call your healthcare concierge

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